Terms and Conditions of Sale
We do our best to represent the colour and texture of our fabrics as closely as possible using modern digital imaging. However we cannot guarantee that there will be no differences between the website image and the actual fabric. Therefore we recommend that you order a fabric sample first. Reasons for the colour being displayed differently include factors such as colour monitors and graphics cards.
The price promise covers only products made using fabric chosen from the Curtains Made Simple website. If within 7 days of purchase you find the same identical product available online for a lower price from a UK website we will refund the difference. The price comparison must include the cost of delivery. The same identical product means the same design, fabric and measurements.
It is the customer’s responsibility to ensure that the measurements supplied are correct. Please follow the measuring instructions provided. If you need further advice please contact us. We cannot accept returns for goods that have been made using the incorrect measurements. In some situations we maybe able to rectify the situation but any cost incurred in doing so will be borne by the customer.
Cancellation of Orders
Cancellation of orders will result in a 100% refund if work has not started on the made to order curtains or other bespoke products. After that only the value of the order less costs incurred up to that point can be refunded. Made-To-Measure products are by their nature unlikely to be able to be resold and therefore we are unable to give a full refund.
Returns and Refunds
All our products are made to order and as a result not subject to the Distance Selling Regulations. Returns and refunds will only be accepted where we have failed to make goods to your specification or they are faulty. Where incorrect measurements were provided we cannot give refunds. In all cases we will try to work with you to try and achieve a satisfactory solution to the problem.
In situations where goods fail to match the specification provided by yourselves you must contact us within 7 days of receipt of goods. On return of the goods we will inspect them. Where faulty or incorrect we will repair or alter the goods or if this is not possible a full refund will be given. If you have supplied the fabric then we will refund the cost of the fabric. We reserve the right to ask for proof of the price of the fabric.
Refunds will not be processed until after goods are returned and have been inspected.
The cost of returning goods will be reimbursed once it has been agreed that the fault lies with us.
Delivery and Returns
Delivery will be within 3-4 weeks unless previously agreed. Delivery will be by courier, you will be notified by email beforehand. Goods being returned must be packaged in an appropriate way; we are not responsible for damage to goods due to poor packaging.
None of the above effects your statutory rights under the Consumer Protection (Distance Selling) Regulations 2000 with the exception of the supply of personalised or bespoke goods.
Terms and Conditions of Website Usage
The term “Curtains Made Simple” or “us” or “we” refers to the owner of the website whose registered office is 5 Stratford Street, Oxford OX4 1SP. Our company registration number is 6690197. The term “you” refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to curtains made simple, are acknowledged on the website.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Curtains Made Simple is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Curtains Made Simple may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15th November, 2008.
What We Collect
Contact information including email address
We store the order details and will send you the details of your order as well as our general terms via e-mail. You can find the terms here at all times. The details about your recent orders can be found in your customer login.
We do not collect any financial information. We use secure payment providers (Sage Pay and PayPal) who handle payment information.
What We Do With The Information We Gather
Internal record keeping.
Data collected is used to process your order through to completion.
We may use the information to improve our products and services.
Unless you have requested not to receive further correspondence we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can opt out of receiving these at anytime in the future.
We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at
We will not sell, distribute or lease your personal information to third parties or send you promotional information about third party products.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to; 5 Stratford Street, Oxford OX4 1SP.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The information contained in this website is for general information purposes only. The information is provided by Curtains Made Simple and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
Through this website you are able to link to other websites which are not under the control of Curtains Made Simple. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Curtains Made Simple takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.