Returns & Refunds

All our products are either made-to-order or cut-to-order, and as a result, are not subject to the Distance Selling Regulations. If you provide incorrect measurements, we cannot issue refunds. In all cases, we will try to work with you to find a satisfactory solution to the problem.

In situations where goods fail to match the specification provided by yourselves you must contact us within 7 days of receipt of goods. Upon the return of the goods, we will inspect them. Where faulty or incorrect, we will repair or alter the goods, or if this is not possible, a full refund will be given. If you have supplied the fabric, then we will refund the cost of it. We reserve the right to ask for proof of the price of the fabric.

Refunds will not be processed until after goods are returned and have been inspected.

The cost of returning goods will be reimbursed once it has been agreed that the fault lies with us.

Goods being returned must be packaged in an appropriate way; we are not responsible for damage to goods due to poor packaging.

Cancellation of made-to-measure (or bespoke) orders will result in a 100% refund if work has not started (or fabric has not been dispatched from the supplier to our workroom) on the made-to-order curtains or other bespoke products. After that, we can only refund the value of the order minus the costs incurred up to that point. Made-to-measure products are by their nature unlikely to be able to be resold, and therefore we are unable to provide a full refund.

Cancellation of fabric-only (or cut-length fabric) orders where the fabric supplier has A) not dispatched, B) not cut the fabric ready for shipping, or C) the fabric is not print-to-order will result in a 100% refund. In other situations, the order can be cancelled depending on the fabric supplier. In most situations where the fabric order can be returned, there will be a restocking/administration fee.

Changes to orders must be notified as soon as it is realised that a mistake has been made. What the changes are and where we are in the production process will affect what can be done. Most of the time we will be able to make the necessary changes.