The guarantee covers fabric and workmanship. The guarantee does not cover misuse, wear and tear or natural deterioration from normal use or aging.
There will occassionally be situations where the fabric is temporarily out of stock or has been discontinued without out our knowledge. We will endeavour to inform you of this as soon as we are notified by the fabric supplier. In these situations you will have the opportunity to cancel your order and a receive a full refund. Alternatively you can wait for the fabric to come back into stock if not discontinued or select another fabric.
We do our best to represent the colour and texture of our fabrics as closely as possible using modern digital imaging. However we cannot guarantee that there will be no differences between the website image and the actual fabric. Therefore we recommend that you order a fabric sample first. Reasons for the colour being displayed differently include factors such as colour monitors and graphics cards.
Cancellation of made-to-measure (or bespoke orders) orders will result in a 100% refund if work has not started (or fabric has not been dispatched from the supplier to our workroom) on the made-to-order curtains or other bespoke products. After that, we can refund only the value of the order minus the costs incurred up to that point. Made-to-measure products are by their nature unlikely to be able to be resold, and therefore we are unable to provide a full refund.
Cancellation of fabric-only (or cut-length fabric) orders where the fabric supplier has A) not dispatched, B) not cut the fabric ready for shipping, or C) the fabric is not print-to-order will result in a 100% refund. In other situations, the order can be cancelled depending on the fabric supplier. In most situations where the fabric order can be returned, there will be a restocking/administration fee.
All our products are either made-to-order or cut-to-order and as a result not subject to the Distance Selling Regulations. Where incorrect measurements were provided, we cannot give refunds. In all cases, we will try to work with you to find a satisfactory solution to the problem.
In situations where goods fail to match the specification provided by yourselves you must contact us within 7 days of receipt of goods. Upon the return of the goods, we will inspect them. Where faulty or incorrect, we will repair or alter the goods, or if this is not possible, a full refund will be given. If you have supplied the fabric, then we will refund the cost of the fabric. We reserve the right to ask for proof of the price of the fabric.
Refunds will not be processed until after goods are returned and have been inspected.
The cost of returning goods will be reimbursed once it has been agreed that the fault lies with us.
Delivery of made-to-measure orders will be within 3-5 weeks unless previously agreed. We will use a courier for delivery, and we will notify you via email beforehand.
Delivery of cut-length fabric in the United Kingdom is typically within five working days. If it is a print-to-order fabric, it will take longer, but we will strive to let you know.
Delivery outside the United Kingdom will take longer. Estimates of delivery times can be found on our Shipping Charges page.
Please note in certain situations we reserve the right to apply an additional surcharge on cut-length fabric orders that are being delivered to the more remote parts of the United Kingdom. We will contact customers prior to shipment. Customers will be able to cancel their order should they choose.
Goods being returned must be packaged in an appropriate way; we are not responsible for damage to goods due to poor packaging.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern Curtains Made Simple’s relationship with you in relation to this website.
The term “Curtains Made Simple” or “us” or “we” refers to the owner of the website whose registered office is 87 Warwick Street, Oxford OX4 1SZ. Our company registration number is 6690197. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The information contained in this website is for general information purposes only. The information is provided by Curtains Made Simple Limited, and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
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