There will occassionally be situations where the fabric is temporarily out of stock or has been discontinued without out our knowledge. We will endeavour to inform you of this as soon as we are notified by the fabric supplier. In these situations you will have the opportunity to cancel your order and a receive a full refund. Alternatively you can wait for the fabric to come back into stock if not discontinued or select another fabric.

We do our best to represent the colour and texture of our fabrics as closely as possible using modern digital imaging. However we cannot guarantee that there will be no differences between the website image and the actual fabric. Therefore we recommend that you order a fabric sample first. Reasons for the colour being displayed differently include factors such as colour monitors and graphics cards.

If you find an identical product available online at a lower price from another UK website, we will do our best to match that price. The price comparison must include the cost of delivery. The identical product means the same design, fabric and measurements. All price matching must be agreed upon prior to placing your order.

It is the customer’s responsibility to ensure that the measurements supplied are correct. Please follow the measuring instructions provided. If you need further advice, please contact us. We cannot accept returns for goods that have been made using the incorrect measurements. In some situations we may be able to rectify the situation, but any cost incurred in doing so will be paid for by the customer.

Cancellation of made-to-measure (or bespoke orders) orders will result in a 100% refund if work has not started (or fabric has not been dispatched from the supplier to our workroom) on the made-to-order curtains or other bespoke products. After that, we can refund only the value of the order minus the costs incurred up to that point. Made-to-measure products are by their nature unlikely to be able to be resold, and therefore we are unable to provide a full refund.

Cancellation of fabric-only (or cut-length fabric) orders where the fabric supplier has A) not dispatched, B) not cut the fabric ready for shipping, or C) the fabric is not print-to-order will result in a 100% refund. In other situations, the order can be cancelled depending on the fabric supplier. In most situations where the fabric order can be returned, there will be a restocking/administration fee.

In exceptional situations, we reserve the right to cancel orders and in such a case customers will receive a 100% refund.

All our products are either made-to-order or cut-to-order and as a result not subject to the Distance Selling Regulations. Where incorrect measurements were provided, we cannot give refunds. In all cases, we will try to work with you to find a satisfactory solution to the problem.

In situations where goods fail to match the specification provided by yourselves you must contact us within 7 days of receipt of goods. Upon the return of the goods, we will inspect them. Where faulty or incorrect, we will repair or alter the goods, or if this is not possible, a full refund will be given. If you have supplied the fabric, then we will refund the cost of the fabric. We reserve the right to ask for proof of the price of the fabric.

Refunds will not be processed until after goods are returned and have been inspected.

The cost of returning goods will be reimbursed once it has been agreed that the fault lies with us.

Delivery of made-to-measure orders will be within 3-5 weeks unless previously agreed. We will use a courier for delivery, and we will notify you via email beforehand.

Delivery of cut-length fabric in the United Kingdom is typically within five working days. If it is a print-to-order fabric, it will take longer, but we will strive to let you know.

Delivery outside the United Kingdom will take longer. Estimates of delivery times can be found on our Shipping Charges page.

Please note in certain situations we reserve the right to apply an additional surcharge on cut-length fabric orders that are being delivered to the more remote parts of the United Kingdom. We will contact customers prior to shipment. Customers will be able to cancel their order should they choose.

Goods being returned must be packaged in an appropriate way; we are not responsible for damage to goods due to poor packaging.

The payment of import duties and taxes due on deliveries to countries outside the United Kingdom is the responsibility of the customer.

None of the above affects your statutory rights under the Consumer Protection (Distance Selling) Regulations 2000, with the exception of supplying personalised or bespoke goods.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern Curtains Made Simple’s relationship with you in relation to this website.

The term “Curtains Made Simple” or “us” or “we” refers to the owner of the website whose registered office is 87 Warwick Street, Oxford OX4 1SZ. Our company registration number is 6690197. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of this website's pages is for your general information and use only. It is subject to change without notice.
• Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available on this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of or licensed to Curtains Made Simple Limited, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and be a criminal offence.
• From time to time, this site may also include links to other websites. These links are provided for your convenience in order to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website, as well as any disputes that arise from it, is governed by the laws of England and Wales.

The information contained in this website is for general information purposes only. The information is provided by Curtains Made Simple Limited, and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website you are able to link to other websites which are not under the control of Curtains Made Simple. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Curtains Made Simple is not responsible or liable for the website's temporary unavailability due to technical issues beyond our control.

We do not collect any financial information. We use secure payment providers (Opayo and PayPal) who handle payment information.

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or let you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in the following ways:

We will not sell, distribute or lease your personal information to third parties or send you promotional information about third-party products.

If you believe that any information we are holding on you is incorrect or incomplete, please email us and we will promptly correct any information found to be wrong.

To request that personal data be removed from our systems, please send an email to info@curtainsmadesimple.co.uk requesting this.